FAQ（About Returns and Refunds）

Return Policy

We have an 8-day return policy, which means you have 8 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at tawoyame.global@shinobi.style. Please note that returns will need to be sent to the following address: 3-35-12, Tabatashinmachi, Kita-ku, Tokyo,114-0012, JAPAN

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can always contact us at tawoyame.global@shinobi.style

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received a refund, please contact us at tawoyame.global@shinobi.style